Global Messaging Operations Specialist
8110 Canada - Genesys Cloud Services Corp. • eastern ontario, Canada
Role Description
Enhance messaging systems with Genesys as a Global Messaging Operations Specialist. This role focuses on onboarding, compliance, and operational efficiency for SMS and digital messaging services.
Genesys is seeking a dedicated professional to oversee provisioning and activation of messaging channels. You will translate technical requirements into actionable steps, ensuring compliance with regulatory standards. Your expertise will drive customer engagement and improve message delivery success through effective issue resolution and vendor management.
Key Responsibilities:
• Manage activation of messaging channels, including SMS and toll-free numbers
• Ensure compliance with TCPA, CTIA, and regional regulations
• Investigate and resolve messaging delivery issues proactively
• Coordinate with telecom carriers and messaging vendors
• Improve onboarding processes and operational documentation
Requirements:
• Bachelor’...
Genesys is seeking a dedicated professional to oversee provisioning and activation of messaging channels. You will translate technical requirements into actionable steps, ensuring compliance with regulatory standards. Your expertise will drive customer engagement and improve message delivery success through effective issue resolution and vendor management.
Key Responsibilities:
• Manage activation of messaging channels, including SMS and toll-free numbers
• Ensure compliance with TCPA, CTIA, and regional regulations
• Investigate and resolve messaging delivery issues proactively
• Coordinate with telecom carriers and messaging vendors
• Improve onboarding processes and operational documentation
Requirements:
• Bachelor’...