Global Service Desk Lead — 24/7 IT Support

Minacs in Medellin, Colombia is looking for a Supervisor for the Global Service Desk. This role involves overseeing daily operations of the Level 1 Service Desk, ensuring effective management of technical support requests via phone and email.

The ideal candidate will have 2-5 years of relevant experience and strong leadership skills, managing a team focused on customer satisfaction and adherence to service level agreements (SLAs).

The position offers opportunities for professional growth in a diverse environment.