Global Service Desk Lead - IT Support & SLA Champion

Concentrix is seeking a Supervisor for their Global Service Desk in Medellin, Colombia. The role involves overseeing daily operations, ensuring effective handling of technical support requests, and maintaining service quality in a fast-paced environment.

Ideal candidates should have 2–5 years of relevant experience and strong leadership skills. This position requires proficiency in managing IT incidents and a commitment to high levels of customer satisfaction.