Global Service Desk Lead - IT Support & SLA Excellence

Convergys is seeking a Supervisor for their Global Service Desk in Medellín, Antioquia. The role involves assisting with network issues and managing daily Service Desk operations. Responsibilities include supervising the team, ensuring effective incident resolution, and maintaining high customer service standards.

The ideal candidate should have 2-5 years of IT Service Desk experience and a Bachelor's Degree in Information Technology or a related field. Strong communication and leadership skills are essential.