Global Trader Voice Services Specialist

Is this role right for you?

In this role, you will:
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Play a critical role in designing, developing, and delivering high‑quality Employee Technology solutions that address complex business needs
• Works with internal and external groups to formulate, define, test and troubleshoot system configurations for End User Computing (EUC) systems within Scotiabank 
• Participate in global governance of EUC Technology standards by assessing products and providing advisory/recommendation on onboarding
• Own and manage incidents and problems to ensure prompt and effective resolution by engaging internal and external partners
• Effectively manage and maintain an EUC Lab that facilitates project and service delivery
• Provide maintenance and support to Application Systems under ownership/stewardship of the team
• Support end‑to‑e...