Group Benefits Operations Supervisor
Manulife • montreal (administrative region), Canada
Role Description
Join Manulife as a Group Benefits Operations Supervisor in Waterloo, Ontario, and lead a dedicated team in delivering exceptional client service. Drive operational excellence and client satisfaction in a dynamic hybrid environment.
In this supervisory role, you will guide the Group Benefits Member Operations team to achieve service quality goals while fostering relationships with clients and stakeholders. Your leadership will support the day-to-day operations, focusing on coaching, team motivation, and addressing client needs effectively. Engage in continuous improvement initiatives to elevate service and operational efficiency.
Key Responsibilities:
• Manage daily operations and motivate the Group Benefits team
• Serve as a contact for escalated client inquiries
• Identify client needs and develop action plans
• Coordinate operational functions across global teams
• Support financial efficiency through productivity management
Requirements:
• Proven experienc...
In this supervisory role, you will guide the Group Benefits Member Operations team to achieve service quality goals while fostering relationships with clients and stakeholders. Your leadership will support the day-to-day operations, focusing on coaching, team motivation, and addressing client needs effectively. Engage in continuous improvement initiatives to elevate service and operational efficiency.
Key Responsibilities:
• Manage daily operations and motivate the Group Benefits team
• Serve as a contact for escalated client inquiries
• Identify client needs and develop action plans
• Coordinate operational functions across global teams
• Support financial efficiency through productivity management
Requirements:
• Proven experienc...