Guest Experience Expert (Call Centre)
Marriott • Toronto, Canada
Role Description
**Additional Information** Flexible Shift Preferred
**Job Number** 26067348
**Job Category** Rooms & Guest Services Operations
**Location** 181 Wellington Street West, Toronto, ONT, Canada, M5V 3G7
VIEW ON MAP (https://www.google.com/maps?q=181%20Wellington%20Street%20West%2C%20Toronto%2C%20ONT%2C%20Canada%2C%20M5V%203G7)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.70-$31.89 per hour
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their reques...
**Job Number** 26067348
**Job Category** Rooms & Guest Services Operations
**Location** 181 Wellington Street West, Toronto, ONT, Canada, M5V 3G7
VIEW ON MAP (https://www.google.com/maps?q=181%20Wellington%20Street%20West%2C%20Toronto%2C%20ONT%2C%20Canada%2C%20M5V%203G7)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $28.70-$31.89 per hour
**POSITION SUMMARY**
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their reques...