Guest Experience Supervisor at Gibbons Whistler
Gibbons Whistler • whistler, Canada
Role Description
Lead the Guest Experience team at Gibbons Whistler, making every guest interaction memorable. With a focus on problem-solving and coaching, you'll ensure our commitment to Making People Happy.
The Guest Experience Supervisor will support daily operations while mentoring front-line staff. Key responsibilities include overseeing reservations, managing complex bookings, and tracking guest satisfaction metrics. Ideal candidates are detail-oriented leaders with strong communication skills and a passion for hospitality.
Key Responsibilities:
• Lead daily operations for Guest Experience team
• Handle guest concerns and complex bookings
• Oversee reservation management and ticketing
• Provide real-time coaching and ongoing training
• Collaborate across teams to enhance guest journeys
Requirements:
• 1–2 years in Guest Experience or hospitality
• Previous leadership experience preferred
• Strong problem-solving and communication skills
• Ability to work in a ...
The Guest Experience Supervisor will support daily operations while mentoring front-line staff. Key responsibilities include overseeing reservations, managing complex bookings, and tracking guest satisfaction metrics. Ideal candidates are detail-oriented leaders with strong communication skills and a passion for hospitality.
Key Responsibilities:
• Lead daily operations for Guest Experience team
• Handle guest concerns and complex bookings
• Oversee reservation management and ticketing
• Provide real-time coaching and ongoing training
• Collaborate across teams to enhance guest journeys
Requirements:
• 1–2 years in Guest Experience or hospitality
• Previous leadership experience preferred
• Strong problem-solving and communication skills
• Ability to work in a ...