Guest Experience Supervisor at Scarborough Town Centre
OMERS • toronto, Canada
Role Description
Lead the Guest Experience team at Scarborough Town Centre as a Supervisor. Ensure exceptional service, staff training, and guest engagement while managing daily operations.
As the Guest Experience Supervisor, you'll report to the Guest Experience Manager and oversee guest services and day-to-day operations. Your role includes recruiting and training staff, communicating vital information about in-centre events, and maintaining high service standards. You'll also engage directly with guests to enhance their experiences and manage ongoing operational needs.
Key Responsibilities:
• Recruit, onboard, and train Guest Experience team members
• Communicate important centre events and changes promptly
• Monitor inventory and manage budget expenditures
• Lead guest engagement and issue resolution activities
• Maintain Guest Experience locations’ overall appearance
Requirements:
• College diploma or university degree in hospitality or related field
• 3 to 5 years of...
As the Guest Experience Supervisor, you'll report to the Guest Experience Manager and oversee guest services and day-to-day operations. Your role includes recruiting and training staff, communicating vital information about in-centre events, and maintaining high service standards. You'll also engage directly with guests to enhance their experiences and manage ongoing operational needs.
Key Responsibilities:
• Recruit, onboard, and train Guest Experience team members
• Communicate important centre events and changes promptly
• Monitor inventory and manage budget expenditures
• Lead guest engagement and issue resolution activities
• Maintain Guest Experience locations’ overall appearance
Requirements:
• College diploma or university degree in hospitality or related field
• 3 to 5 years of...