Guest-Focused Front Desk Supervisor
Resorts of the Canadian Rockies • fernie, Canada
Role Description
Become a key player in luxury service as a Front Desk Supervisor at LizardCreek Lodge. Ensure every guest's arrival and stay reflects true mountain hospitality.
You will supervise daily front desk operations, ensuring your team delivers outstanding service consistently. This role requires proactive communication, oversight of staff schedules, and direct engagement with guest feedback to enhance their experience. Your passion for hospitality can shine here!
Key Responsibilities:
• Supervise weekly payroll updates for management review
• Enforce staff schedule adherence and address issues
• Train front desk and night audit staff effectively
• Handle guest complaints efficiently and diplomatically
• Complete hotel reservations, overseeing cancellation policies
Requirements:
• Must be fit for physically demanding tasks
• Adept at maintaining focus during desk duties
• Previous experience in hotel operations preferred
• Comfort in both independent and col...
You will supervise daily front desk operations, ensuring your team delivers outstanding service consistently. This role requires proactive communication, oversight of staff schedules, and direct engagement with guest feedback to enhance their experience. Your passion for hospitality can shine here!
Key Responsibilities:
• Supervise weekly payroll updates for management review
• Enforce staff schedule adherence and address issues
• Train front desk and night audit staff effectively
• Handle guest complaints efficiently and diplomatically
• Complete hotel reservations, overseeing cancellation policies
Requirements:
• Must be fit for physically demanding tasks
• Adept at maintaining focus during desk duties
• Previous experience in hotel operations preferred
• Comfort in both independent and col...