Guest Relations Executive

**Job description**RESPONSIBILITIES:- Respond to and offer assistance for emergency phone calls.
- Resolve any on site issues.
- Verify service details with suppliers (such as guides, drivers, restaurants, chefs, instructors, etc.) and, when necessary, with clients on the day of service.
- Confirm client reservation details with hotels before and upon their arrival.
- Maintain daily communication with clients.
- Answer and take action on clients' requests received through phone calls or messages.
- Ensure all suppliers meet Perfetto Traveler's quality standards.
- Develop and oversee Perfetto's Welcome procedures extending them to clients.
- Contact clients upon their arrival and whenever necessary.
- Coordinate with clients, the Operations Department, Managers and CEO in case of emergencies.JOB REQUIREMENTS:- A minimum of 1 year of customer service experience, particularly in the high end travel industry.
- Proficiency in English; conversatio...