Guest Relations Officer

Marriott Vacations Worldwide • Japan, Japan

Location Japan, Tokyo
Job Type Full-Time
Posted May 31, 2026

Role Description

Descripción del empleo



 JOB SUMMARY

Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He / She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.




JOB SPECIFIC TASKS

  • Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained.
  • Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant.
  • Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports.
  • Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any r...

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