Guest Service Agent

Comfort Inn Parry Sound
Parry Sound, ON P2A2L7, CAN

Description

• Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check‑in and check‑out and VIP arrivals; stays informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation.
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all ...