Guest Service Manager
Hilton Worldwide, Inc. • cancún, Mexico
Role Description
Guest Service Manager (HOT0CJGL)
Job Number: HOT0CJGL
Work Locations
Hilton Cancun an All Inclusive Carretera Federal Cancun - Tulum Cancun 77569
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
- Oversee the entire Guest Service/Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme
- Maximise room occupancy at best rates and use up‑selling techniques to promote hotel services and facilities
- Set departmental objectives, work schedules, budgets, policies, an...