Guest Service Manager

GUEST SERVICE MANAGER JOB DESCRIPTION

Our Story:

We are where Toronto comes to play. At The Ballroom Bowl we believe our core product is service. We love elevating the game, ensuring that our guests have a stellar experience whether it be through bowling, food & beverage or private events. Our purpose behind the pins is a commitment to achieve the goal of service excellence through our actions, accountability and collaboration. In a technology filled world, we love living IRL and connecting with our team members and guests by knocking down a few pins.

Job Description:

• Meet and exceed service standards, sales targets and monitor daily operations
• Recruit, train and ensure new team members are HR policy compliant
• Ability to create and manage a schedule meeting labour targets and adjusting based on business needs
• Ensure health and safety regulations are followed
• Monitor guest satisfaction and ensure g...