Guest Service Supervisor at Marriott Dartmouth
Delta Dartmouth • dartmouth, Canada
Role Description
Enhance guest satisfaction and team performance as a Guest Service Supervisor at Delta Hotels by Marriott in Dartmouth. This pivotal role focuses on high-quality service and effective staff training.
You will oversee guest services, acting as Manager on Duty and ensuring compliance with company standards. Responsibilities include processing guest check-ins and check-outs, answering inquiries, and coordinating service with various departments. This role is critical for maintaining a positive environment in the Front Office.
Key Responsibilities:
• Manage guest check-ins, requests, and payments
• Act as the Manager on Duty during your shifts
• Train Front Office staff according to brand standards
• Maintain high morale and professionalism in the team
• Address guest concerns accurately and promptly
Requirements:
• Minimum 2 years in customer service roles
• Strong problem-solving abilities for guest inquiries
• Attention to detail and organizational skill...
You will oversee guest services, acting as Manager on Duty and ensuring compliance with company standards. Responsibilities include processing guest check-ins and check-outs, answering inquiries, and coordinating service with various departments. This role is critical for maintaining a positive environment in the Front Office.
Key Responsibilities:
• Manage guest check-ins, requests, and payments
• Act as the Manager on Duty during your shifts
• Train Front Office staff according to brand standards
• Maintain high morale and professionalism in the team
• Address guest concerns accurately and promptly
Requirements:
• Minimum 2 years in customer service roles
• Strong problem-solving abilities for guest inquiries
• Attention to detail and organizational skill...