Guest Services Agent
IHG • Hong Kong, Hong Kong
Role Description
Our guests’ memorable experiences have to start somewhere. So why not with you? As the **Guest Services Agent** at **Kimpton Tsim Sha Tsui Hong Kong** , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations to ensure that guests receive prompt, professional attention and personal recognition.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
+ Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
+ Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls
+ Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members
+ Mas...
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
+ Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
+ Performing all activities relevant to Front Desk, Guest Relations and Guest Service Centre such as check in/check-out, lobby duty, cashiering and handling all incoming calls
+ Developing and maintaining strong guest relations to ensure loyalty among IHG One Rewards Members
+ Mas...