Guest Services, Vacation Planner
CMH Heli-Skiing • banff, Canada
Role Description
Company: CMH Heli-Skiing & Summer Adventures
Position Title: Vacation Planner, Guest Services
Location: Banff, Alberta
Position Overview
The Vacation Planner is responsible for arranging personalized travel experiences for guests beyond our core program - with a primary focus on hotel bookings, alongside ski packages, airport transfers, and other travel needs. This role manages the full process from itinerary creation and supplier negotiation to invoicing and payment follow‑up, while building and maintaining our partner network and supporting both guest services and internal teams with training and quoting resources.
Essential Duties and Responsibilities
- Assist guests in arranging additional bookings outside of our program, including and primarily hotel nights, ski packages, airport transfers, and further travel needs.
- Create and communicate clear, personalized itineraries tailored to each guest's...