Head of Customer Success - Crypto SaaS
The Crypto Recruiters • toronto, Canada
Role Description
The Tech Recruiter I SaaS I AI I Cybersecurity
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with clear “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Project Management Industries
Blockchain Services Location: Toronto, Ontario, Canada
#J-18808-Ljbffr
Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with clear “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Project Management Industries
Blockchain Services Location: Toronto, Ontario, Canada
#J-18808-Ljbffr