Head of Global Integrated Operations

As our Head of Global Integrated Operations, you’ll lead and evolve NEXTDC’s 24/7 Global Integrated Operations Centre (GIOC), ensuring consistent incident management, operational oversight and communication throughout our organisation and customers.

You will play a key role in aligning operational teams, improving data visibility and driving strategic initiatives that support our growth and customer commitments.

Key responsibilities include:

• Leading the 24/7 GIOC to ensure operational visibility and accountability across the business
• Driving continuous service improvement and operational excellence across global teams
• Overseeing incident, issue and action management to ensure consistency, tracking and resolution
• Delivering operational reporting and KPI monitoring aligned to customer and internal SLAs
• Supporting the implementation of strategic initiatives across NEXTDC in partnership with executive leader...