Head of Global Service Delivery Operations - Reunion

The Head of Global Service Delivery Operations for a given site / location within our Operations Steering and Transformation function, reports directly to the Head of Global Service Delivery & Governance. The role is responsible for overseeing, operational governance in our Global Service Delivery centres. The main goal of the role is to ensure and enhance the coordination across delivery hubs to streamline cross-functional operations, facility & logistics, and employee engagement while working closely with the Operations LoBs.

What you will do

• Strategic Planning & Execution:
  Responsible for building and continuously developing GSD locations to ensure meeting of delivery standards in collaboration with Lines of Business
• Implement and manage the offshoring strategy in the centre along with promoting alignment, transparency & accoun...