Head of Operations & Business Management

Role:Workforce Operations Manager Location:Remote Employment Type:Full-timeCompensation:Competitive salary commensurate with experience, qualifications, and location.Indicative range:$80,000 - $125,000 (USD equivalent), plus benefits.Role Overview We are hiring a Workforce Operations Manager to plan, schedule, and optimise the workforce that runs the business. The role combines forecasting with the operational details — making sure the right people are in the right place to deliver service levels.Key Responsibilities - Build forecasts of demand and translate them into workforce plans - Manage scheduling, real-time adherence, and intra-day adjustments - Track productivity, occupancy, and service-level metrics - Run capacity planning across teams and functions - Partner with hiring, training, and operations leads on staffing decisions - Improve workforce management processes and toolsRequired Skills and Qualifications - 4+ years in workforce management or operations planning - Strong ana...