Help Desk Specialist
Confidential • montreal (administrative region), Canada
Role Description
We’re looking for a driven and capable Bilingual Helpdesk Support Specialist who is fluent in both French and English to deliver top-tier technical assistance to our clients’ end users. The successful candidate will demonstrate strong troubleshooting skills, clear and effective communication, and a commitment to excellent customer service.
Job Description
- Provide high-quality helpdesk and deskside support to end-users, addressing IT issues promptly and effectively in both French and English.
- Diagnose and troubleshoot technical issues remotely and on-site, utilizing strong problem-solving skills.
- Configure and troubleshoot Office 365 applications, cabling, routing, WiFi, and other desktop support services.
- Support Microsoft technologies, including operating systems, Office suite, Exchange Online, and Intune.
- Strong experience with Jira, including ticket management, issue tracking and workflow customization
- T...