Help Desk Support II at MacLean Engineering
MacLean Engineering • north bay, Canada
Role Description
MacLean Engineering in North Bay, ON is hiring a Help Desk Technician II to provide exceptional IT support. Your expertise will be critical in resolving both hardware and software issues for employees.
In this role, you will manage escalated support requests, set up computers and devices, and ensure IT asset integrity. You will be responsible for maintaining accurate documentation and collaborating with the network team to troubleshoot issues efficiently. Your ability to communicate clearly with non-technical staff will enhance overall service delivery.
Key Responsibilities:
• Prioritize and resolve hardware/software support requests
• Setup and configure desktop and mobile devices
• Assist in periodic hardware audits and updates
• Document issues and solutions for knowledge sharing
• Collaborate with the network team for troubleshooting
Requirements:
• 3-5 years of technical support experience preferred
• A+ certification is a plus
• Proficient with Wi...
In this role, you will manage escalated support requests, set up computers and devices, and ensure IT asset integrity. You will be responsible for maintaining accurate documentation and collaborating with the network team to troubleshoot issues efficiently. Your ability to communicate clearly with non-technical staff will enhance overall service delivery.
Key Responsibilities:
• Prioritize and resolve hardware/software support requests
• Setup and configure desktop and mobile devices
• Assist in periodic hardware audits and updates
• Document issues and solutions for knowledge sharing
• Collaborate with the network team for troubleshooting
Requirements:
• 3-5 years of technical support experience preferred
• A+ certification is a plus
• Proficient with Wi...