Help Desk Support Technician [#4923]

Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.



*** 100% on-site work ***

You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.

 

Responsibilities

• Serve as primary point of contact for users regarding overall support, policies and procedures


• Assign/escalate issues to appropriate IT Systems Support technician


• Keep users always informed on status of their tickets


• Follow up with assigned personnel to ensure timely resolution of problems


• Document and maintain solutions in appropriate support systems


• Escalate recurring pro...