Help Desk Technician
VTech Dealer IT • Medellín, Colombia
Role Description
Open to candidates located in Colombia.
Requirements: Excellent command of the English language (Written and verbal).
Minimum 3 years of IT Help Desk or Systems admin experience.
Working Knowledge of Microsoft 365, Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers General software installation, and troubleshooting.
DMS setup and troubleshooting, printers and print servers, fax, VPN, Cisco, Networking, Wireless, Remote Monitoring, and Management software.
Web Filtering.
Desired Qualifications Knowledge of Dealer Management Systems like CDK, DealerTrack, Reynolds & Reynolds.
Other common auto dealership software Degree in Computer Science, Information Technology, or related fields Microsoft certifications Cisco Certifications Responsibilities: Taking support calls and providing customer service, troubleshooting, ticket creation/progress updates, assisting in docu...