High-Energy Customer Support Representative
Mosaic Home Services Inc. • edmonton, Canada
Role Description
Step into a significant role as a High-Energy Customer Support Representative! Engage with customers and drive sales through effective communication in a vibrant call center atmosphere.
You’ll be essential in ensuring customers feel valued and confident from their first interaction. Handle inquiries, book appointments, and actively seek upsell opportunities while maintaining organization and accuracy. Collaborate with teams to ensure everything runs smoothly for clients.
Key Responsibilities:
• Respond to calls, emails, and messages promptly
• Book and confirm cleaning services with clarity
• Document all customer interactions in the CRM
• Coordinate service details and manage schedules
• Lead the conversion of inquiries into booked jobs
Requirements:
• Background in customer service or a call center
• Strong communication and organizational skills
• Ability to manage multiple tasks effectively
• Experience in fast-paced, customer-centered roles
•...
You’ll be essential in ensuring customers feel valued and confident from their first interaction. Handle inquiries, book appointments, and actively seek upsell opportunities while maintaining organization and accuracy. Collaborate with teams to ensure everything runs smoothly for clients.
Key Responsibilities:
• Respond to calls, emails, and messages promptly
• Book and confirm cleaning services with clarity
• Document all customer interactions in the CRM
• Coordinate service details and manage schedules
• Lead the conversion of inquiries into booked jobs
Requirements:
• Background in customer service or a call center
• Strong communication and organizational skills
• Ability to manage multiple tasks effectively
• Experience in fast-paced, customer-centered roles
•...