Home Care - Staffing Coordinator/ Case Manager (Spanish & English)

About US

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing. Join us on this exciting journey as we redefine the benchmarks for excellence in talent-centric solutions.

Role Overview

On behalf of our US-based client, we are seeking a highly organized, fast-paced Staffing Coordinator to manage daily open cases and ensure all shifts are fully staffed with suitable aides. This role is critical to maintaining service quality and requires speed, accuracy, and excellent communication skills.

Key Responsibilities

• Identifying caregiver availability and staffing new cases efficiently
• Utilizing HHAX availability reports and Smart Maps to search for caregivers
• Creating and maintaining a personal availability list based on caregiver conversations
• Updating all relevant systems with caregiver availability and case details
• Documenting car...