HOOPP Senior Member Services Expert
Healthcare of Ontario Pension Plan Trust Fund Company • toronto, Canada
Role Description
Join HOOPP as a Senior Member Services Expert and empower members to navigate their pension benefits effectively. Deliver top-notch customer service in a values-driven workplace.
In the Senior Member Services Expert role, you will play an essential part in providing support and education to HOOPP members regarding their pension plans. This position is suitable for those with five years' experience in financial services and a strong commitment to exceptional client service. You will educate members, troubleshoot complex scenarios, and collaborate with internal teams to ensure a seamless member experience.
Key Responsibilities:
• Provide timely and accurate information to members
• Foster professional relationships with member education
• Monitor inquiries to ensure quick resolution
• Act as a go-to resource for challenging questions
• Handle event-related transactions as needed
Requirements:
• Relevant college diploma or degree required
• Minimum of five ye...
In the Senior Member Services Expert role, you will play an essential part in providing support and education to HOOPP members regarding their pension plans. This position is suitable for those with five years' experience in financial services and a strong commitment to exceptional client service. You will educate members, troubleshoot complex scenarios, and collaborate with internal teams to ensure a seamless member experience.
Key Responsibilities:
• Provide timely and accurate information to members
• Foster professional relationships with member education
• Monitor inquiries to ensure quick resolution
• Act as a go-to resource for challenging questions
• Handle event-related transactions as needed
Requirements:
• Relevant college diploma or degree required
• Minimum of five ye...