Role Description
Description
Oversee the day-to-day operations and assignments of the hotel staff; assist the Operations/ General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.Assist Operations/General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company. Provide regular directions and oversee hotel operations as follows:Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel as it ...