Role Description
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In this role, you will:
Champion a customer-focused culture to deepen client relationships and leverage broader Bank systems, knowledge, and processesProcess employee and position data changes across the employee lifecycle, ensuring accuracy, completeness, and compliance with established controlsProvide effective and timely responses to inquiries related to HR data, position management, and employee lifecycle events from internal stakeholdersAssess the complexity of data-related requests, resolving standard transactions independently and escalating more complex or exceptional issues as requiredAct as a point of support for employees, people managers, and HR partners interacting with HR systems, providing guidance within defined proceduresEnsure positive and consistent experiences by striving for excellence in data quality, response timelines, and service deliveryUse case...