HVAC Technical Support Specialist II
Watts Water Technologies • vernon, Canada
Role Description
Elevate customer service with Team Tekmar as a Technical Support Specialist II in HVAC and hydronics. Provide expert troubleshooting and support via phone and email for residential and commercial systems.
As a Technical Support Specialist II at Team Tekmar, you will leverage your HVAC and control systems expertise to assist representatives, contractors, and customers. This role requires effective communication and problem-solving skills to ensure high satisfaction levels. You will also engage with customers over calls and emails while participating in tradeshows to represent the brand.
Key Responsibilities:
• Provide technical support for HVAC and hydronic systems
• Assist customers with advanced product application and selection
• Troubleshoot controls and system issues effectively
• Log and track support requests using department applications
• Represent the company at relevant tradeshows and exhibits
Requirements:
• High School diploma required; technology...
As a Technical Support Specialist II at Team Tekmar, you will leverage your HVAC and control systems expertise to assist representatives, contractors, and customers. This role requires effective communication and problem-solving skills to ensure high satisfaction levels. You will also engage with customers over calls and emails while participating in tradeshows to represent the brand.
Key Responsibilities:
• Provide technical support for HVAC and hydronic systems
• Assist customers with advanced product application and selection
• Troubleshoot controls and system issues effectively
• Log and track support requests using department applications
• Represent the company at relevant tradeshows and exhibits
Requirements:
• High School diploma required; technology...