Hybrid Customer Experience Specialist Role Langley

Drive customer satisfaction with Oldcastle Infrastructure as a Customer Experience Specialist in Langley, BC. This role prioritizes responsiveness and effective solutions in a hybrid work setting.

As part of Oldcastle's team, you will be responsible for managing customer relationships with a focus on their inquiries and order processing. This entry-level role requires a minimum of one year in customer service, emphasizing effective communication and collaboration with different departments.

Key Responsibilities

• Support customer orders and inquiries with precision
• Provide timely and courteous service via calls and emails
• Communicate order status updates to customers
• Generate cases in NetSuite for product design and resolutions
• Work cross-functionally with planning and engineering teams

Requirements

• Minimum of 1 year in a customer service role
• Experience in manufacturing or logistic...