Hybrid CX Quality Supervisor - Lead, Coach, Improve

DoorDash seeks a Quality Supervisor in Ciudad de México to lead the Quality Assurance team. This role is crucial for driving quality initiatives and improving customer experiences. You will mentor a team of QA analysts, analyze quality metrics, and ensure compliance with service standards. The ideal candidate has at least 2 years of leadership experience in contact centers, is bilingual in Spanish and English, and has strong analytical capabilities. The position offers a hybrid work model with opportunities for professional development.
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