Hybrid L3 Support Specialist - BFSI
Pacer Group • toronto, Canada
Role Description
Elevate your career with a contract L3 Support Specialist position in the BFSI domain. This hybrid role emphasizes Spring Boot troubleshooting and KYC domain expertise for optimal performance.
This position is a 12-month contract requiring a skilled L3 Production Support professional. The ideal candidate will have robust experience with tools like Splunk and Dynatrace, alongside a strong background in Root Cause Analysis (RCA) and SLA management. Your expertise will be pivotal in reducing MTTR and improving service reliability.
Key Responsibilities:
• Provide L3 production support for critical applications
• Troubleshoot Spring Boot-related issues effectively
• Utilize Splunk and Dynatrace for monitoring and analysis
• Conduct root cause analysis and resolve incidents
• Manage SLAs to ensure service level compliance
Requirements:
• Proven L3 support experience in the BFSI domain
• Proficiency in KYC processes and tools
• Experience with ServiceNow and J...
This position is a 12-month contract requiring a skilled L3 Production Support professional. The ideal candidate will have robust experience with tools like Splunk and Dynatrace, alongside a strong background in Root Cause Analysis (RCA) and SLA management. Your expertise will be pivotal in reducing MTTR and improving service reliability.
Key Responsibilities:
• Provide L3 production support for critical applications
• Troubleshoot Spring Boot-related issues effectively
• Utilize Splunk and Dynatrace for monitoring and analysis
• Conduct root cause analysis and resolve incidents
• Manage SLAs to ensure service level compliance
Requirements:
• Proven L3 support experience in the BFSI domain
• Proficiency in KYC processes and tools
• Experience with ServiceNow and J...