Hybrid Production Support Engineer in Toronto
Tekgence Inc • toronto, Canada
Role Description
Enhance application performance as a Production Support Engineer with a hybrid work model in Toronto, ON. Lead end-to-end incident resolution and technical analysis across various layers, including Pega and Spring Boot.
This contract position requires 6 to 12 years of experience in L3 support. You will perform thorough investigations using Splunk and Dynatrace/DataDog while overseeing batch jobs and application health. Your expertise will be essential in collaborating with development teams to manage defects and improve service delivery.
Key Responsibilities:
• Resolve L3 incidents via ServiceNow within SLA
• Conduct deep technical analysis across various services
• Analyze logs with Splunk for advanced troubleshooting
• Monitor app performance using Dynatrace/DataDog
• Manage defects through JIRA including RCA documentation
Requirements:
• 6+ years of experience in Production Support
• Proficiency in Java...
This contract position requires 6 to 12 years of experience in L3 support. You will perform thorough investigations using Splunk and Dynatrace/DataDog while overseeing batch jobs and application health. Your expertise will be essential in collaborating with development teams to manage defects and improve service delivery.
Key Responsibilities:
• Resolve L3 incidents via ServiceNow within SLA
• Conduct deep technical analysis across various services
• Analyze logs with Splunk for advanced troubleshooting
• Monitor app performance using Dynatrace/DataDog
• Manage defects through JIRA including RCA documentation
Requirements:
• 6+ years of experience in Production Support
• Proficiency in Java...