ICT Delivery Manager/ Colombia

The Delivery & Support Management Leader is responsible for governing and orchestrating all customer delivery and support activities executed through the Delivery & Support Partner across multiple LLA markets. This role ensures the partner consistently meets contractual SLAs, operational KPIs, quality standards, and compliance requirements.

Acting as thesingle central point of contact and escalation for Markets, this position provides end-to-end governance over partner performance, manages escalations, ensures timely delivery and resolution of customer-impacting issues, to guarantee seamless execution.

This role ensures full transparency and consistent performance across all markets, enabling LLA to deliver on its customer commitments while maintaining strong operational discipline and partner accountability.

Responsibilities and assignments

• Lead the governance of the Delivery & Support Partner, ensuring adherence to SLAs, KPIs, cont...