Incident Response Specialist — Hybrid, Fast Triage

Zendesk is searching for an Incident Responder in Mexico City to manage incident triage and restoration for various internal IT services. The role involves collaborating with domain teams and the Incident Commander to ensure effective restoration of service while maintaining accurate records.

Ideal candidates will have 3+ years of relevant experience and strong communication skills. Zendesk offers a hybrid work model, allowing flexibility for remote work parts of the week while requiring some office presence.