Incident Response & Support Analyst

A technology services company in Peel Region seeks a Support Analyst L2 to monitor for major incidents and coordinate resolution efforts. This critical role requires strong analytical, problem-solving, and communication skills, with hands-on experience in tech support or Dev/QA roles preferred. Familiarity with incident management tools like Pagerduty and Jira is necessary. The position is dynamic, with responsibilities spanning incident triage and stakeholder communication. Candidates must have a Bachelor's degree in a related field and a willingness to work flexible hours.
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