Incident Support Analyst for Wealth Management
BeachHead Inc. • toronto, Canada
Role Description
Join our top financial client's team as an Incident & Application Support Analyst with a focus on Wealth Management platforms. This role is vital for ensuring operational efficiency through effective incident handling.
The position requires proactive management of incidents via ServiceNow, where you'll categorize and resolve issues to maintain service quality. You will act as a key liaison among users, support teams, and vendors, contributing to the stability and reliability of wealth management services. Your problem-solving skills will enhance the operational processes significantly.
Key Responsibilities:
• Categorize and prioritize incidents based on urgency
• Conduct initial triage of user-related and system issues
• Collaborate with teams to resolve ongoing problems
• Validate solutions with users and maintain documentation
• Analyze incident trends for process improvements
Requirements:
• Proven experience...
The position requires proactive management of incidents via ServiceNow, where you'll categorize and resolve issues to maintain service quality. You will act as a key liaison among users, support teams, and vendors, contributing to the stability and reliability of wealth management services. Your problem-solving skills will enhance the operational processes significantly.
Key Responsibilities:
• Categorize and prioritize incidents based on urgency
• Conduct initial triage of user-related and system issues
• Collaborate with teams to resolve ongoing problems
• Validate solutions with users and maintain documentation
• Analyze incident trends for process improvements
Requirements:
• Proven experience...