Information Technology Support Specialist

The role involves the following tasks and responsibilities :

Create, Receive, Monitor, Maintain and Resolve work tickets ;

Imaging, Setup, and Support of computer(s), monitor(s), mobile device(s) ;

Maintain on-site presence at designated service locations to support end users ;

Software installation, support and make sure it is compliance with Schneider standards ;

Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment ;

Training end users on how to operate office automation equipment as requested ;

New hire orientation including show user how to work on IT assets daily basis, debrief Schneider policy(s) such as security policy, usage etc. ;

Hardware platform troubleshooting and management ;

Software platform troubleshooting and management ;

Perform secure password management for all provi...