Ingeniero de Soporte Técnico, Alpha (Remote) - $60,000/year USD
Crossover • bogotá, Colombia
Role Description
Educational support ecosystems face escalating complexity as demand for AI‑powered, real‑time responses from schools, students, and families increases. Most organizations remain mired in disconnected tools, manual handoffs, and fragile processes. In this role you will influence how the system evolves: each resolution strengthens future automation, each root‑cause investigation shapes process and policy, and each edge case you resolve improves outcomes for thousands of students and educators.
Responsibilities
- Investigate complex tickets escalated from AI systems, apply human judgment to areas where AI underperforms, and enhance the AI system by addressing identified gaps.
Qualifications
- Minimum of 3 total years of experience in a technical customer support role.
- Basic coding skills for troubleshooting/bug fixes.
- Strong troubleshooting skills—explaining complex issues in simple terms, recommending relevant ...