Internal Account Manager - Customer Service

• Operational, customer-facing role
• High impact position supporting customer satisfaction and internal efficiency

Our client is an organization operating in the SaaS and software sector, currently scaling a cloud-based platform used by enterprise and government clients. The company is in a growth stage and expanding its commercial operations to support increasing customer demand.

• Manage and respond to inbound customer support tickets through a ticketing system
• Handle billing inquiries, subscriptions, and operational customer requests
• Support onboarding activities and guide trial users through initial platform setup
• Coordinate demo requests and follow up with prospects and active users
• Maintain accurate records and tracking in the CRM system
• Provide consistent follow-up and ownership of open items until resolution
• Escalate technical issues intern...