IT Client Success and Development Associate
Terra Dygital • vancouver, Canada
Role Description
Drive IT client success and development as an IT Client Success and Development Associate. Focus on improving client cybersecurity posture while capitalizing on growth initiatives.
This role emphasizes your ability to support and engage clients continuously. You will manage relationships, ensuring clients benefit from essential IT services while identifying opportunities for additional value. Collaborating with technical teams and preparing relevant documentation is crucial for closing deals effectively.
Key Responsibilities:
• Ensure strong client relationships through regular communication
• Drive revenue growth by identifying service opportunities
• Engage clients to develop improvement roadmaps
• Maintain records and generate insights on performance
• Prepare proposals and sales documentation
Requirements:
• Experience in client success or account management
• Knowledge of CRM/PSA systems, especially ConnectWise
• Excellent organizational skills and...
This role emphasizes your ability to support and engage clients continuously. You will manage relationships, ensuring clients benefit from essential IT services while identifying opportunities for additional value. Collaborating with technical teams and preparing relevant documentation is crucial for closing deals effectively.
Key Responsibilities:
• Ensure strong client relationships through regular communication
• Drive revenue growth by identifying service opportunities
• Engage clients to develop improvement roadmaps
• Maintain records and generate insights on performance
• Prepare proposals and sales documentation
Requirements:
• Experience in client success or account management
• Knowledge of CRM/PSA systems, especially ConnectWise
• Excellent organizational skills and...