IT Desktop Support Specialist, Axiom Technologies
Axiom Technologies • toronto, Canada
Role Description
Join Axiom Technologies as a Desktop Support Specialist in North York, Ontario, providing essential IT services. This independent contractor role focuses on resolving technical issues while ensuring client satisfaction.
Leveraging your 3+ years of experience, you will engage in both first and second-level support and manage the flow of service requests efficiently. Your role will include troubleshooting hardware and software issues while complying with customer security requirements. Excellent communication skills are crucial for effective user interaction and technical escalation.
Key Responsibilities:
• Troubleshoot and resolve hardware and software issues
• Monitor service request queues for timely resolutions
• Escalate complex issues as necessary
• Uphold high customer satisfaction levels
• Regularly update ServiceNow and internal documentation
Requirements:
• Minimum 3 years of IT support experience
...
Leveraging your 3+ years of experience, you will engage in both first and second-level support and manage the flow of service requests efficiently. Your role will include troubleshooting hardware and software issues while complying with customer security requirements. Excellent communication skills are crucial for effective user interaction and technical escalation.
Key Responsibilities:
• Troubleshoot and resolve hardware and software issues
• Monitor service request queues for timely resolutions
• Escalate complex issues as necessary
• Uphold high customer satisfaction levels
• Regularly update ServiceNow and internal documentation
Requirements:
• Minimum 3 years of IT support experience
...