IT Production Support Manager at Sagen
Sagen MI Canada Inc. • oakville, Canada
Role Description
Elevate your career with Sagen as the IT Production Support Manager. Lead a team to ensure operational excellence and customer-focused service delivery in a hybrid environment.
As a Manager in IT Production Support, you will report to the VP of IT Operations, overseeing a team dedicated to incident resolution and IT service optimization. Your role will bridge technology needs with Sales, fostering strong customer relationships and implementing impactful solutions.
Key Responsibilities:
• Lead and develop IT professionals for production support
• Partner with Sales and Operations for tech solutions
• Oversee incident management and root cause analysis
• Manage third-party vendor relationships and data integration
• Drive performance monitoring and process improvements
Requirements:
• Bachelor’s in IT, Engineering, or related field
• 5+ years in IT production support, 2+ in leadership
• Strong IT service management framework understanding
• Proven coll...
As a Manager in IT Production Support, you will report to the VP of IT Operations, overseeing a team dedicated to incident resolution and IT service optimization. Your role will bridge technology needs with Sales, fostering strong customer relationships and implementing impactful solutions.
Key Responsibilities:
• Lead and develop IT professionals for production support
• Partner with Sales and Operations for tech solutions
• Oversee incident management and root cause analysis
• Manage third-party vendor relationships and data integration
• Drive performance monitoring and process improvements
Requirements:
• Bachelor’s in IT, Engineering, or related field
• 5+ years in IT production support, 2+ in leadership
• Strong IT service management framework understanding
• Proven coll...