It Recruiter
Fixity Technologies • santiago de querétaro, Mexico
Role Description
Service Management Advisor (Managed Services)
We're looking for a Service Management Advisor to drive service quality, SLA performance, and continuous improvement across our managed services environment.
Responsibilities
- Own and monitor SLA & KPI performance
- Ensure compliance with ITIL processes (Incident, Problem, Change)
- Identify service gaps and lead continuous improvement initiatives (CSI)
- Conduct root cause analysis (RCA) and service reviews
- Partner with stakeholders and clients to optimize service delivery
- Create and present service performance reports
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