IT Service Delivery Coordinator at Rodeo FX
Rodeo FX • montreal, Canada
Role Description
Join Rodeo FX as an IT Service Delivery Coordinator, a role vital for ensuring operational excellence in IT service requests while collaborating with HR and Project Management in a hybrid model.
This position entails coordinating IT service delivery, focusing on escalation management and visibility across service levels. You will not manage staff but will prioritize requests, mitigate bottlenecks, and report insights regarding service performance. Experience in ITIL and tools like Jira Service Management is a must for this role.
Key Responsibilities:
• Act as the primary contact for HR and Project Management
• Monitor service requests to ensure proper prioritization
• Analyze ticket processes for efficiency and compliance
• Report on SLA adherence and performance metrics regularly
• Maintain and enhance the IT knowledge base quality
Requirements:
• 2-3 years in an IT support or operational role
• ITIL Foun...
This position entails coordinating IT service delivery, focusing on escalation management and visibility across service levels. You will not manage staff but will prioritize requests, mitigate bottlenecks, and report insights regarding service performance. Experience in ITIL and tools like Jira Service Management is a must for this role.
Key Responsibilities:
• Act as the primary contact for HR and Project Management
• Monitor service requests to ensure proper prioritization
• Analyze ticket processes for efficiency and compliance
• Report on SLA adherence and performance metrics regularly
• Maintain and enhance the IT knowledge base quality
Requirements:
• 2-3 years in an IT support or operational role
• ITIL Foun...