IT Service Desk & Device Support Specialist
Hellmann Worldwide Logistics • bogotá, Colombia
Role Description
Job Responsibilities
The ISS Service Desk & Devices Support Agent is responsible for providing comprehensive IT support across endpoint management and service desk operations. This role combines technical expertise in device lifecycle management (installation, configuration, patching, imaging, inventory) with strong customer service skills for first- and second-level support. The position ensures efficient resolution of incidents, proactive maintenance of devices, and adherence to SLAs, while promoting innovation and continuous improvement in IT support processes.
Benefits
- Ein starker Teamgeist und eine Menge Spaß miteinander
- Ein sicheres, multikulturelles und inklusives Umfeld
- Individuelle Möglichkeiten für Wachstum und Entwicklung
Diversity & Inclusion
Inklusion und soziale Vielfalt sind fest verankerte Werte in unserer Unternehmenskultur. Unabhängig von Geschlecht, Alter, etwaigen Behinderungen, Re...