IT Service Desk Specialist (Remote - Latam)

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and network issues, managing tickets efficiently, and providing high-quality support experiences. You will work with diverse tools and platforms, supporting Windows, Office 365, and connectivity solutions while escalating complex issues appropriately. Collaboration with IT teams and global colleagues will be key to maintaining smooth operations. This is a fully remote role, offering opportunities to engage with international clients and enhance your technical expertise in a fast-paced, people-focused environment.

Responsibilities

• Provide L1-L2 technical support to end-users across hard...